Support

Contact Us

We're proud to offer email-based customer support from our offices in the New York City area! Our support staff is available Monday through Friday, 9 a.m. to 6 p.m. Eastern Time, except on holidays.

If you cannot find an answer to your issue in our knowledge base, you can use our Support Wizard to contact our support staff. When you complete the Support Wizard, you'll get an automatic confirmation that your problem is logged into our system, and a member of our support staff will get back to you via email ASAP.

The Support Wizard helps us diagnose and resolve your issue faster, and it creates a case number that helps us track all our communication with you so you only have to explain the problem once. (Hey, we use customer support, too!)

Ready to start the process? Click the button below to open the support wizard in a new window:

About The Visual Thesaurus

The Visual Thesaurus® is developed and published by Thinkmap, Inc.

Thinkmap, Inc. develops and markets software that uses visualization to facilitate communication, learning, and discovery. We specialize in user interfaces and visualization mechanisms that allow end-users to more effectively browse and understand complex information. For more information about Thinkmap, please visit http://www.thinkmap.com.

If you are interested in more information about licensing Thinkmap technology, please use the form on this page.

Here is our mailing address and fax number: