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I type a word in the search box, press "LOOK IT UP," but nothing happens

Summary

This article describes a number of possible solutions to a common problem with the launching the Online Edition.

Applies To

Visual Thesaurus Online Edition

Details

There are many reasons why the Visual Thesaurus may fail to load. This article outlines some basic steps that will help troubleshoot problems with the Online Edition of the Visual Thesaurus.

What color is my box?
In the space below, you should see a pink box that displays the version of Java you are running. If you do not have Java, or there is a problem with your Java Installation, you will see a grey or white box.

If you do not see a pink box above, you can install the Java Virtual Machine from Sun Microsystems (which includes the Java Plugin). Click here to install the Java Plugin, or visit http://www.java.com/ to learn more about the Java Plugin. Click on "Get it Now!" when you are ready to install.

Macintosh Users
Macintosh computers running OS X come with Java installed. Your problem may be caused because you are behind a firewall or proxy server. Try clicking on the "Support Wizard" link on the left, and we will help you diagnose the problem. Note: We do not support Macintosh OS 9. If you are using OS 9, you will not be able to use the Visual Thesaurus.

Windows Users
Windows users must first determine if they are using the Java Plugin or not.

  1. If you are using Internet Explorer, click on the "Tools" menu. If you see a menu item named "Sun Java Console" right above the "Reset Web Settings" menu item, then you have the Java Plugin. Please jump to the section entitled Troubleshooting the Java Plugin
  2. If you do not have the "Sun Java Console" item in your "Tools" menu, then you do not have the Java Plugin. You can install the Java Virtual Machine from Sun Microsystems (which includes the Java Plugin). Click here to automatically install the Java Plugin, or visit http://www.java.com/ to learn more about the Java Virtual Machine. Click on "Get it Now!" when you are ready to install.
  3. If you are not using Internet Explorer, then you will need to get the Java Plugin. Follow the directions above for downloading the Java Plugin.

Troubleshooting problems with the Java Plugin
  1. Make sure that you have the Java Plugin enabled. To do this in Internet Explorer, select "Internet Options" from the "Tools" menu. The "Internet Options" dialog window should appear.
  2. In the "Internet Options" dialog window, click the "Advanced" tab at the top of the dialog.
  3. Scroll down until you find the section that says "Java (Sun)". If you cannot find this entry, then you do not have the Java Plugin installed and you should follow the instructions above for downloading and installing the Java Plugin. Make sure that the box is checked next to the line that says "Use XXXXXXXXX for <applet> (requires restart)" Depending on the version of the Java plugin you have installed, the XXXXXX will be replaced with the version of Java you have. If the box is not checked, check the box, close all browser windows and restart your computer.
  4. If the box is checked, and the Visual Thesaurus still won't launch, it may be due to the fact that you are behind a firewall or proxy server that is preventing you from accessing the Visual Thesaurus. If that is the case, please click the "Contact Us" link on the left-hand side of this page to send our Support Team a message, and we will help you diagnose the problem.

Article Id: 1695
Last Modified: Jun 10, 2010
Revision: 15

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