By now, you've likely heard about an awful incident in which a man was viciously dragged off an overbooked United flight. You've likely also heard about the euphemism United CEO Oscar Munoz used in the immediate aftermath: "I apologize for having to re-accommodate these customers." Deep down, we're all clueless airline executives. When we're ashamed or just want to dodge blame, we use or concoct terms that create a bubble of balderdash around the truth. Here are some of the latest and lamest.  Continue reading...